Dan Balaceanu, Chief Product Officer at DRUID AI – AITech Interview
Hi Dan, please share a bit about yourself and your professional background. Also, tell our readers what led you to your current role at DRUID AI. Hi, I’m Dan Balaceanu. I’m the Chief Product Officer and co-founder of DRUID AI. I’ve spent over 20 years building enterprise-level business applications – which provided me with learnings…
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Women in AI: Driving Innovation, Inclusion, and Ethical Tech
Artificial intelligence (AI) is transforming economies, societies, and industries in real-time—it is no longer a concept confined to science fiction. According to the World Economic Forum (WEF), women make up only a small portion of the global AI workforce, despite AI being an integral part of everyday life. This imbalance goes beyond a diversity issue;…
How Conversational AI is Revolutionizing Customer Engagement
Marketing communication has evolved dramatically over the past decade. As customer expectations rise, they now demand highly personalized, on-demand solutions at an organizational level. This is where artificial intelligence (AI), particularly conversational AI, comes into play. But is AI fully leveraging its potential to transform business-customer relationships? Let’s explore how Conversational AI is disrupting the…
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Scaling AI for Holiday Customer Service Spikes
The holiday season brings a significant surge in demand for customer service, driven by the rise of online shopping. Businesses increasingly turn to artificial intelligence (AI) and automation to bridge the gap in support during these high-pressure periods. With AI-powered tools like chatbots and automated systems, companies can handle demand spikes effectively without compromising performance….
Your brand lives (or dies) in the contact center
Branding profoundly shapes customer experiences. While many global brands are easily identified by their logos, jingles, or color schemes, branding extends well beyond these visual elements. It should be woven into every interaction with customers — and no touchpoint is more essential than the contact center. As the frontline of customer engagement, contact centers significantly…
Is AI Your Friend or Foe This Holiday Season?
As the holiday season nears, businesses gear up to maximize operational efficiency, enhance customer interactions, and streamline processes. Artificial intelligence (AI) has become crucial in meeting these objectives, especially when customer activity reaches its peak. However, AI’s capabilities also bring essential questions: Will it serve as a valuable ally to simplify holiday operations and delight…