Help.center is an AI-powered solution built to optimize your customer support processes. It uses an intelligent knowledge base to automate responses to routine questions, cutting down on ticket volumes and response times. The AI chat widget embedded on your site offers users immediate answers, improving satisfaction rates. If the AI cannot resolve the issue, it seamlessly transitions to your support team’s inbox for further assistance. The shared inbox feature ensures all team members are aligned in managing customer inquiries. The platform’s learning capabilities continuously expand its knowledge from internal content and external sources. As a result, your team can focus on more complex issues, knowing that common questions are handled automatically.
