Booking a flight with Hawaiian Airlines but skeptical about cancellations? Knowing their cancellation policy allows you to make informed decisions and not pay extra fees. If there are unexpected changes and you need to cancel or you’re looking for a refund option, this guide covers everything you need to know about Hawaiian Airlines cancellation policy.
Hawaiian Airlines 24-Hour Cancellation Policy
Hawaiian Airlines provides a risk-free cancellation policy that allows you to cancel your reservation within 24 hours of purchase for a full refund, provided:
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The ticket was purchased directly from Hawaiian Airlines (website, app, or customer service).
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At the time of booking, the flight departure is a minimum of seven days away.
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This ticket is not a group booking.
The new idea frees passenger from needing to set even a basic reservation level — and applies to every type of fare, even non-refundable tickets, offering customers flexibility immediately after purchasing.
Cancellation Policy Based on Fare Type
1. Main Cabin Basic Fare
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A fare type with the most restrictions.
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Beyond the 24-hour window, the tickets are non-refundable and non-changeable.
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No refunds or credits for future travel will be offered.
2. Main Cabin, Extra Comfort, and First-Class Fares
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24-hour full refund applicable.
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Book that is cancellable before departureG.
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Refunds are issued as Hawaiian Airlines travel credits for non-refundable tickets.
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No cancellation fees apply.
3. Refundable Fares
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Can be cancelled at anytime prior to departure.
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A full refund is processed back to the original payment method.
4. Award Tickets (HawaiianMiles Redemptions)
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Miles will be put back into the member’s account.
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Taxes and fees paid in cash are reimbursed.
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For award tickets there are no cancellation fees.
How to Cancel a Hawaiian Airlines Flight
Hawaiian Airlines provides options for canceling your flight in several ways:
1. Online Cancellation
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Now click on the Manage Flights tab
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Procedure: Enter your confirmation code and last name.
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Choose the flight and cancel it.
2. Cancel via Mobile App
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Go to the Hawaiian Airlines app.
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Go to the Manage Trips section.
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Follow the cancellation instructions.
3. Cancel via Customer Service
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Hawaiian Airlines customer service phone number: 1-800-367-5320.
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Give your booking details and ask for cancellation.
4. Cancel at the Airport
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If you need help, stop by a Hawaiian Airlines ticket counter.
Refund and Credit Policies
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Non-refundable tickets: Refunds occur as Hawaiian Airlines travel credits.
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Refundable tickets: Eligible for a complete refund to the original method of payment.
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Award tickets: Miles credit back at no charge.
Hawaiian Airlines No-Show Policy
If you don’t cancel your flight before takeoff or don’t show up:
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All of your reservation (including your return flights) will be canceled.
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There will be no refunds or credits for non-refundable fares.
Flight Change Policy Instead of Cancellation
Rather than scrapping your flight altogether, you might change it:
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Main Cabin and First-Class tickets don’t incur change fees.
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If the new flight is more expensive, a fare difference may apply.
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The 24-hour period does not allow fare changes or modifications.
