Business Process Outsourcing Market: Growth, size, share, price trends, and forecast from 2023 to 2029

Global Business Process Outsourcing Market Analysis

The global Business Process Outsourcing market was valued at US$ 194.68 Bn. in 2023 and is projected to reach US$ 314.46 Bn. by 2029, growing at a CAGR of 7.09% during the forecast period.

Market Overview

A comprehensive market study on the global Business Process Outsourcing Market  industry was conducted through extensive primary and secondary research. This secondary research complemented existing data, segmented the market, evaluated the total market size, and projected the market size and growth rate.

Market Scope

Maximize Market Research gathers data from various sources to provide a detailed regional perspective. Country-level analyses are based on insights from regional stakeholders, tax laws and policies, consumer behavior, and macroeconomic statistics.

Market Drivers and Restraints

The report details the major drivers and restraints influencing the Business Process Outsourcing market.

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The market has been segmented based on various criteria to provide detailed insights.

by Service

Voice Processing
Telemarketing Services
Customer Care Services

by Outsourcing Type


by Application

Sales & Marketing
Procurement & Supply Chain
Facilities & Administrations
Customer Care

by Organization Size

Large Enterprises

by Ownership


by End User

IT & Telecom
Retail & E-Commerce
Government & Defense
Transportation & Logistics
Travel & Hospitality
Energy & Utilities

Key Players

The report includes profiles of key players in the Business Process Outsourcing market.

1. ADP, LLC. (New Jersey)
2. Conduent Inc., (New Jersey)
3. Accenture PLC. (Ireland)
4. WNS Global Services Ltd. (India)
5. Capgemini (France)
6. Infosys BPM Limited (India)
7. IBM Corporation (New York)
8. Tata Consultancy Services Limited (TCS) (India)
9. TTEC Holdings, Inc., (Colorado)
10.Conneqt Business Solution Limited (India)
11.HCL Technologies (India)
12.Wipro Ltd. (India)
13.Amdocs (Missouri)
14.NCR Corporation (Georgia)
15.Sodexo (France)
16.Genpact (India)
17.Concentrix (California)
18.Teleperformance (France)
19.Plaxonic Technologies (India)
20.EXL Service (New York)
21.Skyes (Florida)
22.OctopusTech Solutions (India)
23.Aegis Limited (India)
24.CBRE Group, Inc. (Texas)
25.Anderson Group BPO Inc. (Philippines)
26.Automatic Infotech (India)
27.Avaloq (Switzerland)
28.Nihon (Japan)
29.Nomura Research Institute, Ltd. (Japan)
30.NTT Data (India)
31.ValueNotes Strategic Intelligence Pvt. Ltd. (India)
32.Oracle (Texas)
33.TriNet Group, Inc. (California)

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Regional Analysis

The country-level analysis identifies high-growth categories, countries with the largest market share, and those with significant development potential. The report covers regions including:

  • North America (USA, Canada)
  • South America
  • Asia Pacific (China, Japan, India, Korea)
  • Europe (Germany, UK, France, Italy)
  • Other regions

COVID-19 Impact Analysis

The report includes an analysis of the impact of COVID-19 on the global Business Process Outsourcing market.

Key Questions Answered

  • Which product segment had the largest share in the Business Process Outsourcing market in 2020?
  • What is the projected competitive landscape of the Business Process Outsourcing market during the forecast period (2021-2027)?
  • What are the key factors driving the growth of the Business Process Outsourcing market?
  • Which region held the maximum share of the Business Process Outsourcing market in 2020?
  • What will be the CAGR of the global Business Process Outsourcing market during the forecast period (2021-2027)?

About Maximize Market Research

Maximize Market Research is a diversified market research and consulting firm with expertise across various industries, including medical devices, pharmaceuticals, science and engineering, electronics, industrial equipment, technology and communication, automotive, chemicals, general merchandise, beverages, personal care, and automated systems. Our services include market-verified industry estimates, technical trend analysis, strategic advice, competition analysis, production and demand analysis, and client impact studies.

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