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shaunthompson

The Power of Effective Communication in Appointment Setting

The Power of Effective Communication in Appointment Setting

Personalized messaging makes clients feel valued and cared for, which reduces no-show rates. Personalization can include addressing clients by name, tailoring messages to their appointment types and history, and including keywords they can reply to to cancel or reschedule. Voice modulation carries 38% of the weight when it comes to influencing listeners. This includes adding…