Unified Communications as a Service Market to witness exponential proliferation during 2024-2032
The Global Unified Communications as a Service (UCaaS) Market size is expected to grow from USD 83.21 billion in 2022 to USD 369.87 billion by 2030, at a CAGR of 20.5% during the forecast period (2023-2030).
A cloud-delivered unified communications model known as “unified communications as a service” (UCaaS) supports various communication functions, including mobility, enterprise telephony, meetings (audio, video, and web conferencing), unified messaging, instant messaging, and presence (personal and team). The provider is responsible for owning, running, maintaining, and supplying the UCaaS infrastructure. Multitenancy—which includes tenant partitions living on shared UC infrastructure, like data centers, racks, compute, networks, common equipment, and blades—as well as self-service web portals for provisioning, maintenance, and performance/usage reporting are typical features. Applications are delivered by the provider via a shared platform, and a recurring monthly subscription fee is required for service licensing.
Some prominent players in the global system market include:
AT&T Inc. (US), Avaya Inc. (US), BT Group plc (UK), Cisco Systems Inc. (US), DXC Technology Co. (US), IBM Corp. (US), West Corporation (US), RingCentral Inc. (US), 8×8 Inc. (US), LogMeIn (US), Mitel Networks Corporation (US), Cisco (US), Vonage (US), Fuze, Inc. (US), Microsoft Corp (US), Google (US), Verizon Enterprise Solutions (US), BT (UK), Intrado Corporation (US), NTT Communications Corporation (US), Masergy (US), Revation Systems (US), Orange S.A. (France), DialPad (US), StarBlue (Ireland), Windstream (US), Alcatel-Lucent Enterprise (France), and other major players.
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Distribution Analysis of the Unified Communication as a Service (UCaaS) Market
How businesses and consumers obtain UCaaS solutions is shown by the market distribution analysis of Unified Communication as a Service. Online platforms, cloud marketplaces, channel partners, and direct sales are examples of distribution channels. Large enterprises are the goal of direct sales, while internet platforms and channel partners expand reach. Certain businesses or verticals are the focus of several UCaaS providers, who customize their offers and distribution strategies accordingly.
By Deployment
· Public Cloud
· Private Cloud
By End User
· IT & Telecom
· BFSI
· Healthcare
· Hospitality
· Automotive
· Other End-Uses
Key Industry Development In The Unified Communications as a Service (UCaaS) Market
In July 2023, Symbio and Cisco have collaborated to provide a unified communications product for Cisco’s Cloud Connect for Webex Calling. The product offered to Cisco distributors and their consumers in Singapore is in the country’s telecoms sector. It has been able to deliver a simple, low-cost cloud communication option for Webex Calling.
In June 2023, Zoom Video Communications, Inc. supported over 100,000 K-12 schools by providing them access to their unified communication service platform during the crisis. Grow Your Business From Expert Advice:
By Region
· North America (U.S., Canada, Mexico)
· Europe (Germany, U.K., France, Italy, Russia, Spain, Rest of Europe)
· Asia-Pacific (China, India, Japan, Singapore, Australia, New Zealand, Rest of APAC)
· Middle East & Africa (Turkey, Saudi Arabia, Iran, UAE, Africa, Rest of MEA)
· South America (Brazil, Argentina, Rest of SA)
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Growth
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